Legal
Terms & Conditions
The terms on which Design Di Lusso Limited supplies tiles, products and services.
Samples
Tiles are subject to natural batch variation in shade, pattern, design and tone. Samples are intended to give an indication of a product's appearance and may differ from the full-size tiles supplied. We accept no liability for samples once they are in the customer's care.
Pricing
Catalogues, price lists, our website and any advertising do not form part of the contract. Product information is provided by manufacturers and suppliers, and we accept no responsibility for its accuracy. Unless stated otherwise, all prices exclude VAT, carriage, packaging and insurance. Quotations are valid for 30 days from the date of issue. Prices may change without notice and are not binding until an order is confirmed.
Ordering
Orders are accepted subject to our ability to secure the relevant materials, and we are not responsible for delays in manufacture caused by circumstances beyond our control. Non-stock and special-order items require a minimum 50% deposit before the order is accepted, with the balance payable before delivery. Customers are responsible for confirming quantities with their tradesperson before ordering. We reserve the right to refuse supply.
Description of goods
Images, descriptions and specifications are approximate and provided as a guide only. Customers should seek technical advice before ordering and before installation.
Product quality and warranty
Supplying a product does not guarantee its suitability for a specific installation. Our responsibility for any product failure is limited to the extent that the manufacturer is prepared to guarantee the product. Variations in size, shape, tolerance, shade and pattern are inherent in the manufacture of tiles; natural stone and ceramic products carry natural colour variation, and tiles should be worked from several boxes to blend any variation. Once tiles are installed, we accept no responsibility for defects, damage or variation. Any claim must be notified to us in writing at admin@ddl-tiles.com, with photographs, within 48 hours of delivery. Where a claim is valid, replacement or refund is at our discretion.
Delivery
Estimated delivery dates are approximate only, and we do not accept responsibility for any delay, cost or consequential loss arising from a delivery. Please do not book a tradesperson until your goods have arrived, been signed for and checked. Risk in the goods passes to you on delivery. You must tell us in advance of any access restrictions such as parking, height or width limits, narrow roads, roadworks or building-site conditions; failure to do so may result in additional costs. Drivers deliver to the nearest convenient point and do not move goods inside a property. Goods must be checked on receipt; signing a delivery note as "unchecked" may prevent a future claim.
Damaged or incorrect goods
All goods must be checked immediately on receipt. Any damaged or incorrect goods must be reported within 48 hours by email to admin@ddl-tiles.com with photographic evidence, and will be exchanged or refunded where the damage was not caused by the customer. Goods should not be installed unless they are completely satisfactory; once installed, we accept no responsibility for defects, damage or variation. Our total liability is limited to the price paid for the goods, and we do not cover consequential loss.
Collecting goods
Where you collect goods from the showroom, responsibility passes to you once they are loaded into your vehicle. We are not responsible for damage discovered after goods have left our premises.
Special orders
All non-stock items are treated as special-order items. Special-order items are non-refundable and non-exchangeable and cannot be cancelled once placed with our supplier; deposits on special orders are non-refundable.
Storing and holding orders
We will hold an order for up to 14 days from the date we notify you that the goods are available. Storage beyond this period is charged at £10.00 plus VAT per pallet per day, payable before collection or delivery.
Cancellations and returns
Stock items may be cancelled before dispatch; non-stock items cannot be cancelled once placed. Stock items may be returned for a full refund within 14 days provided they are unopened, in their original packaging and in a resaleable condition, as assessed by us.
Contact us
- Email: admin@ddl-tiles.com
- Telephone: 020 8051 6939
- Address: Unit 8, Trade City, Thomas Sawyer Way, Watford, WD18 0GS